Program Delivery · Operations · Process Improvement

Umberto
Santarelli

I lead complex digital and operational programs across international environments, turning cross-functional complexity into clearer governance, stronger execution, and reliable delivery.

Currently at Amaris Consulting

Turning complex delivery into clear governance and smoother execution.

10+yrs
In IT/Digital
€2+M
Delivery Budget
5+
EU Markets
Current Status
Now Leading multi-country delivery at Amaris
Built Itinero.io — AI career tool
Focus Process standardisation, operational governance, AI-assisted workflows
Side Project · Active

Itinero.io

AI-powered career decisions. Built from zero.

AI Product Founder PMP English/Italian

About

Delivery leader
with a builder’s mindset.

I'm a Senior Project Manager with 10+ years in IT and digital environments, focused on complex delivery, operational governance, and cross-functional execution. I work best where projects are not just timelines to manage, but systems to clarify: roles, dependencies, risks, decisions, KPIs, and operating rhythms.

My background started in frontend development, which still helps me work closely with technical teams and understand delivery risk early. But my current work is broader: coordinating multi-country programs, improving delivery standards, building PM communities, and helping teams move from fragmented execution to clearer, more scalable ways of working.

I’m PMP certified, bilingual Italian/English, and used to working across business, engineering, operations, and leadership stakeholders. I also use AI tools practically in my work, especially for documentation, requirement structuring, process mapping, and decision support.

Most recently, I founded Itinero.io, an AI-powered career decision product. I own the product strategy, UX, scoring logic, prompt architecture, and monetisation thinking — a concrete example of how I combine delivery discipline, product thinking, and operational design.

Work Experience

Where I've delivered.

Senior Project Manager

Amaris Consulting
Remote — Bologna, Italy
Mar 2024 — Present
  • Lead multi-country program delivery across 5+ European markets, coordinating 15+ stakeholders on complex initiatives across engineering, business, and operations.
  • Direct cross-project governance, dependency management, risk escalation, and delivery control across concurrent initiatives, with €2M+ in combined delivery budget.
  • Built and led a PM community within the client account, establishing shared delivery standards, improving visibility, and reducing fragmented ways of working.
  • Own delivery from analysis to go-live, aligning business priorities, technical constraints, and operational readiness.
  • Use AI tools to improve documentation, requirement structuring, process mapping, and delivery decision support.

Project Manager

Spotview
Remote — Bologna, Italy
Apr 2021 — Mar 2024
  • Owned delivery and product direction for multiple digital platforms, leading discovery, roadmap definition, prioritisation, and stakeholder alignment.
  • Managed concurrent Magento and Shopify projects with budgets up to €250K, balancing scope, timelines, budget, and client expectations.
  • Built and led the PM function, onboarding new PMs, standardising delivery practices, and acting as escalation point across projects.
  • Improved end-to-end workflows across discovery, delivery, UX collaboration, and client communication.

Project Manager

Doxee
Hybrid — Modena, Italy
Apr 2020 — Apr 2021
  • Oversaw delivery of enterprise communication and archiving platforms for B2G and B2B clients in highly regulated industries.
  • Collaborated with internal product teams and external stakeholders to customise platforms based on operational and user requirements.

Project Manager

I MILLE
Milan, Italy
Dec 2017 — Jun 2019
  • Managed digital campaigns, platforms, and developments for clients including Ferrari, Locauto, Enel, and Bayer.
  • Coordinated cross-functional teams (UX/design, frontend/backend) across Italy, Chile, and Brazil, ensuring aligned delivery schedules.
  • Led AR workshops for clients in the pharmaceutical sector, bridging stakeholder goals with technical execution.

Frontend Developer

MotorK
Milan, Italy
Sep 2017 — Dec 2017
  • Frontend development role during transition into project management — bridging both worlds from day one.

Frontend Developer

DOCOMO Digital
Florence, Italy
Feb 2015 — Sep 2017
  • Developed subscription-based web platforms for clients including Vodafone, TIM, Wind, and Sky — performant, spec-faithful frontend delivery.

Projects

I also build.

Itinero.io

AI-Powered Career Decision Tool

Built an AI-powered product that helps professionals decide whether a role is worth pursuing, understand salary and strategic fit, and move from analysis to tailored CV and cover letter without starting from scratch.

Itinero homepage hero screenshot
Verdict-based role analysis Salary intelligence Hiring-manager perspective CV tailoring & cover letter generation Saved history
Explore Itinero.io →
DECISION QUALITY

From uncertainty to a clearer next step

Itinero started from a simple problem: job seekers often apply without knowing whether a role is actually good for their career. The product looks at fit, salary, trajectory, recruiter perspective, and next actions before the user spends time applying.

WORKFLOW DESIGN

Less friction between decision and action

Once a role looks worth pursuing, the same analysis helps generate a tailored CV and cover letter. The idea is simple: don’t make people restart the process every time they move from evaluating a job to applying for it.

PRACTICAL AI

AI that stays close to the user’s problem

The product is built around practical outputs: a clear verdict, salary context, hiring-manager perspective, CV tailoring, cover letters, and saved history. No abstract dashboard — just the things someone needs when deciding whether to apply.

Skills

The toolkit.

Operational Governance & Process

Process Standardisation Workflow Optimisation Operating Models KPI Definition Risk & Issue Governance Dependency Management Continuous Improvement Change Management

Program Delivery

Multi-country Delivery Project Lifecycle Management Budget Control Stakeholder Management Agile & Hybrid Delivery Scope Management Go-live Coordination

Leadership & Communication

Cross-functional Leadership C-Level Stakeholder Management Conflict De-escalation Expectation Management Cross-cultural Collaboration Team Mentoring

Product, AI & Technical

Product Ownership Roadmap Definition UX Collaboration AI-assisted Workflows Prompt Architecture Jira Confluence Git/GitHub Basics ERP Platforms

Education & Certifications

The credentials.

Project Management Professional (PMP)

Project Management Institute
Issued January 2026

AgilePM Foundation

APMG International
Issued March 2023

PRINCE2 Foundation Certificate

PeopleCert
Issued December 2018

Diploma in Web Development

South Metropolitan TAFE
Perth, Australia · December 2014

Diploma in Business

C. Cattaneo Institute
Modena, Italy · July 2009

Volunteer Emergency Responder

Red Cross
Active · Carpi, Italy

Contact

Let's work
together.

Whether you need someone to lead complex delivery, improve operational governance, standardise processes, or bridge leadership, business, and technical teams: let’s talk.